Operations Coordinator

Job Details

Location: Raglan
Job Type: Part-time
Pay Type: Hourly
Pay Min: 0$
Pay Max: 0$
Hours / Roster: 15 hours per week

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Operations Coordinator

Skills: Customer Service, Other

Sutcliffe Trading is a New Zealand timber trading business working with sawmills, timber suppliers and customers across the country.

We’re looking for a capable and organised Operations Coordinator to join our small team and take ownership of the day-to-day administration behind our timber orders.

This is a permanent part-time position of approximately 15 hours per week, working 3 hours each weekday morning. It could be a great fit for someone looking for meaningful, responsible work that fits around family, school hours or other commitments.

Job description

You’ll help keep our orders moving from quote through to delivery and invoicing. You’ll work directly with our customers and suppliers and use our online systems to make sure orders, documentation and information are accurate and up to date.

Your responsibilities will include:

Managing and updating active orders
Following up suppliers on pending orders and dispatches
Raising quotes and purchase orders in our system
Sending sales confirmations to customers
Processing dispatches and keeping customers updated
Obtaining KD certificates and other product documentation
Managing day-to-day FSC documentation and records
Creating and checking invoices
Processing routine reconciliations, bills and discrepancies
Keeping Airtable and our internal systems accurate
Identifying issues and following them through to resolution

Requirements

Timber industry experience is not essential. We can teach you our products, suppliers and systems.

What matters more is that you’re someone who:

Is highly organised and pays attention to detail
Takes ownership and follows things through
Doesn’t need to be constantly reminded or chased
Is comfortable communicating with customers and suppliers
Can spot when something doesn’t look right and investigate it
Is confident learning and working with online systems
Communicates clearly and professionally
Is comfortable working independently in a small business

Experience in operations, administration, order processing, accounts administration, logistics, customer service or a similar role would be useful.

15 hours per week
3 hours each weekday morning, Monday to Friday

We’re looking for someone who genuinely wants a consistent part-time role rather than treating it as a temporary stepping stone to full-time work.

About Sutcliffe Trading

Sutcliffe Trading is a New Zealand timber trading business connecting sawmills and timber suppliers with merchants, manufacturers, wood processors and other large-volume timber users.

We’re a small business, which means this isn’t a role where you’ll disappear into a large team. You’ll have real responsibility for keeping the operational side of the business running smoothly and will work closely with the owners.

To apply, please send us your CV along with a short introduction telling us about yourself, your relevant experience, and why a 15-hour Monday-to-Friday morning role suits what you’re looking for.

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